Field Service Technician ( Cainta, Rizal)
Job Overview: The Field Service Technician is a vital member of our organization, responsible for providing on-site technical support, maintenance, and troubleshooting services to ensure the optimal functioning of our products and systems. As a Field Service Technician, you will play a crucial role in ensuring customer satisfaction, resolving technical issues, and contributing to the overall success of our products and services.
Key Responsibilities
On-Site Support:
Travel to customer locations to install, maintain, and repair our products and systems according to established guidelines and schedules.
Technical Troubleshooting:
Diagnose and resolve technical issues through a systematic approach, utilizing technical documentation, diagnostic tools, and problem-solving skills.
Preventive Maintenance:
Conduct routine inspections, maintenance, and calibration of equipment to prevent potential issues and ensure peak performance.
Customer Interaction:
Interact with customers in a professional and courteous manner, providing clear explanations of technical issues and solutions. Build and maintain strong customer relationships.
Documentation:
Maintain accurate records of service activities, including equipment maintenance, repairs performed, parts used, and other relevant information. Complete service reports, documentation, and service orders in a timely manner.
Training:
Provide basic training to customers on the proper operation, maintenance, and troubleshooting of our products and systems.
Safety Compliance:
Adhere to all safety protocols and guidelines while working on-site, ensuring the safety of both yourself and customers.
Remote Support:
Provide remote technical support when necessary, assisting customers in resolving issues over the phone, email, or video conferencing.
Continuous Learning:
Stay up-to-date with the latest product developments, industry trends, and technological advancements to enhance your technical knowledge and skills.
Qualifications
• High school diploma or equivalent; technical certification or associate degree in a relevant field is preferred.
• Proven experience as a field service technician or similar role is advantageous.
• Strong technical aptitude and problem-solving skills.
• Proficiency in reading technical manuals, schematics, and diagrams.
• Excellent communication and interpersonal skills for effective customer interaction.
• Ability to work independently and manage time effectively while adhering to schedules.
• Familiarity with tools and equipment used for installation and maintenance.
• Valid driver’s license and willingness to travel extensively.
• Physical ability to lift and maneuver heavy equipment and perform duties that may involve standing, kneeling, and bending for extended periods.
Don’t forget to include a resume and a cover letter. We receive a lot of applications, but we’ll notice a fun, well-written intro that tells us a lot about who you are.
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